A recent New York Times article explores the role of…

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There is at least one of us here at BrandCultureTalk…

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Think of the last time you encountered an exceptional customer…

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Although isolation is most acute for President Obama and his staff, leaders at businesses can fall prey to a limited perspective managed and served up by “direct reports.” Corporate executives don’t deliberately set out to limit their sources of information and insight, nor are the people who work for them sycophants parroting what they think their bosses want to hear. Nevertheless, it is shockingly easy to lose connection with what people actually think and what they’re doing day to day.

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F. Scott Fitzgerald’s axiom that there are no second acts…

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